How many languages I can browse?
You can navigate MASCOTSHOP.ES in English o Spanish.
Is it possible to receive regular information in my e-mail with the latest news and offers Mascot?
Yes, you can subscribe to our Newsletter and receive information of the latest news, offers and other doubts of Mascot.
Can I unsubscribe from the newsletter of Mascot?
Yes, you simply have to apply in writing to firstname.lastname@example.org writing in the subject: DROP OUT NEWSLETTER or in the foot of the newsletter it is also the option.
In which countries I can buy online?
Currently you can make your purchase at any point of the European Community. If your country is out of the shipping rates that leave by default in the store, get in touch with us and we will look for a solution.
How do I recover my forgotten password?
If you forget your password, you can recover in the "Your Account". You will receive an e-mail to create your new password.
Will I receive the same product that I see in the photo?
Yes, considering they are handmade products there might be a slight difference in the finish.
How I know if I have made well made my purchase?
Once you have done your order you will receive an e-mail confirmation. Otherwise you do not receive it, please contact us.
Can I know the status of my order?
Yes, go to "Order History" to "Your Account" and you will see the status of your order in real time.
Can I remove items from my order?
Yes, from "YOUR PURCHASE" you can remove the items you do not want as long as you have not processed the order.
What I have to do if I receive a faulty item?
MASCOTSHOP.ES only sells items in perfect condition, but if an item arrives damaged or with a fault, please contact us and we will solve the problem.
What I have to do if I receive an incorrect item?
If by mistake you get an item that you have not ordered, please contact us and we will proceed to change it.
Is my personal information confidential?
How can I contact with Mascot?
You can send us your questions or comments via the contact form available on our website. By phone +34 696 995 782 / 629 159 667 or send an e-mail to email@example.com.